Can I return or exchange an in-store purchase online?

Sure can! Please reach out via help@allbirds.com with:

- your order number (will start with a 64)

- the address where you will be shipping the shoes from

- whether you’d like a refund or an exchange

- if an exchange, please provide the size, color, and style of shoe you would like

Once we have your info, we'll email a prepaid return label which can be used at FedEx or USPS.Survey-03-clipboard.gif