Frequently Asked Questions
Products and Fit
Products and Fit
How do Allbirds fit?
Will you ever offer a size 15 or larger?
Will my shoes stretch?
I wear a women's 11! What can I do?
Do your shoes have good arch support?
I have a wide foot; will Allbirds fit well?
What’s the difference between Wool Runner and Tree Runner?
When will you release new colors?
How do I clean my Allbirds?
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Returns and Exchanges
Returns and Exchanges
How do I make a return or exchange?
How do I make a gift exchange?
Can I return or exchange an online purchase at one of your retail stores?
What do you do with used shoes that are returned?
What is your return policy?
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Orders, Shipping and Tracking
Orders, Shipping and Tracking
Can I expedite my order?
How much does shipping cost?
What if I want to change or cancel my order?
Where can I find my order number?
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