Frequently Asked Questions
Shoes
Shoes
How do Allbirds fit? Will my shoes stretch? Do your shoes have good arch support?
See more >
Socks
Socks
Will the Hiders stay on my feet? How do your socks fit? How do I wash my Allbirds socks?
See more >
Returns and Exchanges
Returns and Exchanges
Can I return or exchange an in-store purchase online? How do I make a gift exchange? What is your return policy?
See more >
Orders, Shipping and Tracking
Orders, Shipping and Tracking
Can I expedite my order? How do you ship? What if I want to change or cancel my order?
See more >
Payment and Refunds
Payment and Refunds
When can I expect my refund? Does Allbirds offer coupons or discounts? How do I send a gift card?
See more >
Company and Other
Company and Other
What's your favorite Tree joke? What's your favorite Sheep joke? What is your commitment to sustainability?
See more >