Frequently Asked Questions
Shoes
Shoes
How do Allbirds fit? Will my shoes stretch? Do your shoes have good arch support?
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Socks
Socks
Will the Hiders stay on my feet? How do your socks fit? How do I wash my Allbirds socks?
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Returns and Exchanges
Returns and Exchanges
How do I make a gift exchange? What is your return policy?
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Orders, Shipping and Tracking
Orders, Shipping and Tracking
Can I expedite my order? How do you ship? What if I want to change or cancel my order?
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Payment and Refunds
Payment and Refunds
When can I expect my refund? Does Allbirds offer coupons or discounts? How do I send a gift card?
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Company and Other
Company and Other
What's your favorite Tree joke? What's your favorite Sheep joke? What is your commitment to sustainability?
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