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Get in touch

Call Us: 1-888-963-8944
Monday - Friday 9am-5pm PST
Email us: help@allbirds.com

Frequently Asked Questions
Products and Fit
Products and Fit
How do Allbirds fit? Will you ever offer a US size 15 or larger? Will my shoes stretch? I wear a US women's 11/US men's 7! What can I do? Do your shoes have good arch support? I have a wide foot; will Allbirds fit well? What's the difference between Wool Runner and Tree Runner? When will you release new colours? How do I clean my Allbirds?
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Returns and Exchanges
Returns and Exchanges
How do I make a return or exchange? How do I make a gift exchange? What do you do with used shoes that are returned? What is your return policy?
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Orders, Shipping and Tracking
Orders, Shipping and Tracking
Can I expedite my order? How much does shipping cost? What if I want to change or cancel my order? Where can I find my order number?
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Payment and Refunds
Payment and Refunds
When can I expect my refund? Does Allbirds offer coupons or discounts? Can I buy a physical gift card? How do I send a gift card?
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Company and Other
Company and Other
Can I buy these in a store? What's your favorite Tree joke? What's your favorite Sheep joke? What is your commitment to sustainability?
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