It's simple: just click here to initiate your free return or exchange.
Make sure you have your order number and postcode. If you don’t know your order number, one tip is to try searching for “Confirmation For Order” in your email inbox (order numbers in the UK start with "UK" and order numbers in other European countries start with, well, "EU" - it's that simple!).
If you need your exchange pair sooner rather than later, we suggest requesting a refund and ordering the next pair separately.